How discreet is your packaging?
Our shipments are safe for receipt at home or work. To protect your privacy, all of our items are sent in plain envelopes or standard USPS packaging, depending on the size/weight of your order and method of delivery. Only the name "Fulfillment Warehouse" will be on the return address area.
How long does it take to process my order?
Order processing time usually takes 1-2 business days upon receiving your order. Please allow for more time for processing during the holiday season.
What are your domestic shipping options?
Our orders are shipped through USPS to anywhere the US Post Office ships to, including P.O. Box, APO/FPO. Etc. We offer a variety of shipping options for your convenience:
- Standard Shipping: 3-5 Business days
- Expedited Shipping: 2-3 Business days
- Two-Day Shipping: 1-2 Business days*
Two-Day Shipping is available only to Continental U.S. street addresses. No Alaska, Hawaii, APO/FPO, P.O. Box, or U.S. Protectorates. Signature is required, so please make sure someone is present at time of delivery.
For all shipping options, a tracking number will be emailed to you once your package has been discreetly shipped.
Do you ship internationally?
We use USPS International Priority Mail to ship internationally to many countries. This method takes approximately 6-10 business days depending on the country being shipped to. Orders placed outside of the US may be subject to tariffs, duties, and/or taxes that are the responsibility of the customer. We are not responsible for items delayed by customs.
I accidentally gave an incorrect shipping address. What happens now?
Packages that are shipped with an incorrect address provided by the customer during the order process will be subject to additional charges if the address must be changed by the carrier in order for the package to be deliverable.
Refused/Undeliverable Shipments
All refused/undeliverable shipments are treated as unauthorized returns and are subject to a 15% restocking fee. Shipping charges are non-refundable.
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